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Asistente Virtual - Operacional

99.95% tempo de atividade
set 2026 · 99.85%out · 100.0%nov · 100.0%

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Panel CRM - Operacional

99.96% tempo de atividade
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nov 2026

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out 2026

Atrasos no processamento de mensagens do WhatsApp
ResolvidoDesempenho degradado1 hora 23 minutos
  • ResolvidoUTC

    Nossas verificações de acompanhamento confirmam que o processamento de mensagens do WhatsApp e as respostas do Assistente Virtual foram recuperados. As mensagens atrasadas que estávamos monitorando foram processadas, e a entrega das respostas recentes foi confirmada. Este incidente agora está resolvido. Obrigado pela sua paciência.

  • MonitoramentoUTC

    Nossas verificações mais recentes mostram que as mensagens recebidas do WhatsApp e as respostas do Assistente Virtual estão sendo processadas normalmente novamente. As mensagens atrasadas que estávamos acompanhando já foram processadas, e as respostas recentes tiveram sua entrega confirmada. Estamos monitorando a recuperação e verificando se ainda há atrasos antes de marcar este incidente como resolvido. Agradecemos sua paciência.

  • InvestigandoUTC

    Estamos investigando atrasos que afetam as mensagens recebidas do WhatsApp e as respostas do Assistente Virtual. Algumas mensagens estão aguardando processamento, o que pode causar atualizações tardias nas conversas no painel do CRM. Os atrasos foram observados a partir de aproximadamente 14:00 UTC em 10 de outubro de 2026. Nos casos analisados, os tempos de espera ultrapassaram 20 minutos. O processamento foi parcialmente retomado, mas nossas verificações mais recentes ainda mostram mensagens aguardando processamento; a recuperação total ainda não foi confirmada. O painel do CRM permaneceu acessível durante nossas verificações. A causa dos atrasos no processamento ainda está sob investigação. Pedimos desculpas pelo inconveniente.

set 2026

Service disruption — Virtual Assistant & CRM Panel (third-party provider)
ResolvidoTotalmente indisponível5 horas 50 minutos
  • ResolvidoUTC
    This incident has been resolved. Our infrastructure provider confirmed at 21:17 UTC that the underlying issue was fixed on their end, and our messaging pipeline has been operating normally since 18:09 UTC (15:09 Argentina time): incoming messages are reaching the platform immediately, the Virtual Assistant is replying, and agents can send replies from the CRM panel. All messages delayed during the two disruption windows (16:16–16:40 UTC and 17:51–18:09 UTC) were processed. We apologize for the inconvenience and thank you for your patience.
  • AtualizarUTC
    Our infrastructure provider reports that a fix has been deployed on their side and that they are monitoring to confirm the system is fully operational. Since 18:09 UTC (15:09 Argentina time) our messaging pipeline has been operating normally, with no further delays: incoming messages are reaching the platform immediately, the Virtual Assistant is replying, and agents can send replies from the CRM panel. We will keep this incident in monitoring until the provider confirms full resolution, and will post a final update then.
  • MonitoramentoUTC
    Service has recovered again and all messages delayed during the disruption have been processed. Today the messaging pipeline was interrupted during two windows: 16:16–16:40 UTC and 17:51–18:09 UTC (13:16–13:40 and 14:51–15:09 Argentina time). Incoming messages received during those windows reached the platform late, and the Virtual Assistant replied late. Our infrastructure provider has not yet confirmed full resolution on their side, so we are monitoring closely and will post a final update once they do.
  • InvestigandoUTC
    The disruption at our infrastructure provider has recurred. Incoming messages are again delayed before reaching the platform and the Virtual Assistant is not replying while the delay lasts. Messages are queued, not lost. We are monitoring the provider's incident and will post an update as soon as service recovers.
  • MonitoramentoUTC
    Service has recovered: incoming messages are reaching the platform again, the Virtual Assistant is replying, and the messages delayed during the disruption have been processed. Our infrastructure provider has not yet closed its incident, so we continue to monitor closely.
  • InvestigandoUTC
    One of our infrastructure providers is experiencing degraded function execution. As a result, incoming messages are being delayed before they reach the platform, the Virtual Assistant is not replying while the delay lasts, and replies sent by agents from the CRM panel are also delayed. No messages are lost: they are queued and will be processed once the provider recovers. Our team is monitoring the provider's incident closely. We apologize for the inconvenience.
Service disruption — Virtual Assistant & CRM Panel (third-party provider)
ResolvidoTotalmente indisponível5 horas 17 minutos
  • ResolvidoUTC
    This incident has been resolved. Our infrastructure provider confirmed that the underlying issue was fixed on their end, and the service has been operating normally since: incoming messages are reaching the platform, the Virtual Assistant is replying, and agents can send replies from the CRM panel. Messages that were delayed during the incident have since been processed. We apologize for the inconvenience and thank you for your patience.
  • MonitoramentoUTC
    Service is recovering. Messages are reaching the platform again, the Virtual Assistant is replying, and agents are able to send replies from the CRM panel. Some delays may still occur while pending messages are processed. We are monitoring closely and will post a final update once full recovery is confirmed.
  • AtualizarUTC
    The impact is broader than initially reported. The outage at one of our infrastructure providers is affecting the entire messaging pipeline: incoming messages are not reaching the platform, the Virtual Assistant is not able to reply, and agents cannot send replies to guests from the CRM panel. Our team is working to restore normal service as soon as possible, and we will post a new update as soon as we have more information. We apologize for the inconvenience.
  • InvestigandoUTC
    One of our infrastructure providers is currently experiencing an outage. As a result, the Virtual Assistant is not able to reply to incoming messages. Our team is aware and working to restore normal service as soon as possible. We will share an update as soon as we have more information. We apologize for the inconvenience.

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