Duration: 2 hours and 45 minutes

Affected Components: Asistente Virtual, Panel CRM

Jun 16, 17:24:59 GMT+0
Resolvido - This incident has been resolved..

Jun 16, 16:54:08 GMT+0
Monitoramento - > We have identified the cause of the issue on the WhatsApp messaging provider (Meta) and are seeing a gradual recovery: sending messages with images —from the Virtual Assistant and the CRM Panel— is now working in most cases. We continue to monitor until full normalization is confirmed. Text-only messages were never affected..

Jun 16, 14:40:00 GMT+0
Investigando - > We are investigating an issue that prevents sending messages containing images over WhatsApp, both from the Virtual Assistant and the CRM Panel. Text-only messages are not affected. The issue originates with the WhatsApp messaging provider (Meta), which is intermittently failing to download the attached images. We are working to mitigate the impact and restore the service..

Duration: 3 hours and 20 minutes

Affected Components: Panel CRM, Asistente Virtual

Jun 12, 16:51:34 GMT+0
Monitoramento - Meta is recovering from its earlier outage. <https://metastatus.com/whatsapp-business-api>.

Jun 12, 14:00:00 GMT+0
Identificado - Several users are reporting that WhatsApp messages are neither sending nor receiving. We have confirmed that Meta itself is currently experiencing issues. The problem will be resolved once Meta fixes it. To actively track the incident on Meta's end, here is the link: <https://metastatus.com/whatsapp-business-api>.

Jun 12, 17:19:56 GMT+0
Resolvido - This incident from meta has been resolved..