WeSpeak - Service disruption — Virtual Assistant & CRM Panel (third-party provider) – Detalhes do incidente

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Service disruption — Virtual Assistant & CRM Panel (third-party provider)

Resolvido
Totalmente indisponível
Começou em há 18 diasDurado cerca de 5 horas

Afetado

Asistente Virtual

Totalmente indisponível undefined 6:30 PM para 6:51 PM, Desempenho degradado undefined 6:51 PM para 11:47 PM

Panel CRM

Operacional undefined 6:30 PM para 6:49 PM, Totalmente indisponível undefined 6:49 PM para 6:51 PM, Desempenho degradado undefined 6:51 PM para 11:47 PM

Atualizações
  • Resolvido
    UTC
    Resolvido
    This incident has been resolved. Our infrastructure provider confirmed that the underlying issue was fixed on their end, and the service has been operating normally since: incoming messages are reaching the platform, the Virtual Assistant is replying, and agents can send replies from the CRM panel. Messages that were delayed during the incident have since been processed. We apologize for the inconvenience and thank you for your patience.
  • Monitoramento
    UTC
    Monitoramento
    Service is recovering. Messages are reaching the platform again, the Virtual Assistant is replying, and agents are able to send replies from the CRM panel. Some delays may still occur while pending messages are processed. We are monitoring closely and will post a final update once full recovery is confirmed.
  • Atualizar
    UTC
    Atualizar
    The impact is broader than initially reported. The outage at one of our infrastructure providers is affecting the entire messaging pipeline: incoming messages are not reaching the platform, the Virtual Assistant is not able to reply, and agents cannot send replies to guests from the CRM panel. Our team is working to restore normal service as soon as possible, and we will post a new update as soon as we have more information. We apologize for the inconvenience.
  • Investigando
    UTC
    Investigando
    One of our infrastructure providers is currently experiencing an outage. As a result, the Virtual Assistant is not able to reply to incoming messages. Our team is aware and working to restore normal service as soon as possible. We will share an update as soon as we have more information. We apologize for the inconvenience.