WeSpeak - Notice history

All systems operational

Asistente Virtual - Operational

99.95% uptime
Sep 2026 · 99.85%Oct · 100.0%Nov · 100.0%

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Panel CRM - Operational

99.96% uptime
Sep 2026 · 99.89%Oct · 100.0%Nov · 100.0%

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Notice history

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Nov 2026

No notices reported this month

Oct 2026

Delays in WhatsApp message processing
ResolvedDegraded performance1 hour 23 minutes
  • ResolvedUTC

    Our follow-up checks confirm that WhatsApp message processing and Virtual Assistant replies have recovered. The delayed messages we were tracking have been processed, and recent replies have been confirmed delivered. This incident is now resolved. Thank you for your patience.

  • MonitoringUTC

    Our latest checks show that incoming WhatsApp messages and Virtual Assistant replies are processing normally again. The delayed messages we were tracking have been processed, and recent replies have been confirmed delivered. We are monitoring recovery and checking for any remaining delays before marking this incident resolved. Thank you for your patience.

  • InvestigatingUTC
    We are investigating delays affecting incoming WhatsApp messages and Virtual Assistant replies. Some messages are waiting to be processed, which may cause conversations in the CRM panel to update late. Delays were observed from approximately 14:00 UTC on October 10, 2026. In the cases reviewed, waiting times exceeded 20 minutes. Processing has partially resumed, but our latest checks still show messages waiting to be processed; full recovery has not been confirmed. The CRM panel remained accessible during our checks. The cause of the processing delays is still under investigation. We apologize for the inconvenience.

Sep 2026

Service disruption — Virtual Assistant & CRM Panel (third-party provider)
ResolvedMajor outage5 hours 50 minutes
  • ResolvedUTC
    This incident has been resolved. Our infrastructure provider confirmed at 21:17 UTC that the underlying issue was fixed on their end, and our messaging pipeline has been operating normally since 18:09 UTC (15:09 Argentina time): incoming messages are reaching the platform immediately, the Virtual Assistant is replying, and agents can send replies from the CRM panel. All messages delayed during the two disruption windows (16:16–16:40 UTC and 17:51–18:09 UTC) were processed. We apologize for the inconvenience and thank you for your patience.
  • UpdateUTC
    Our infrastructure provider reports that a fix has been deployed on their side and that they are monitoring to confirm the system is fully operational. Since 18:09 UTC (15:09 Argentina time) our messaging pipeline has been operating normally, with no further delays: incoming messages are reaching the platform immediately, the Virtual Assistant is replying, and agents can send replies from the CRM panel. We will keep this incident in monitoring until the provider confirms full resolution, and will post a final update then.
  • MonitoringUTC
    Service has recovered again and all messages delayed during the disruption have been processed. Today the messaging pipeline was interrupted during two windows: 16:16–16:40 UTC and 17:51–18:09 UTC (13:16–13:40 and 14:51–15:09 Argentina time). Incoming messages received during those windows reached the platform late, and the Virtual Assistant replied late. Our infrastructure provider has not yet confirmed full resolution on their side, so we are monitoring closely and will post a final update once they do.
  • InvestigatingUTC
    The disruption at our infrastructure provider has recurred. Incoming messages are again delayed before reaching the platform and the Virtual Assistant is not replying while the delay lasts. Messages are queued, not lost. We are monitoring the provider's incident and will post an update as soon as service recovers.
  • MonitoringUTC
    Service has recovered: incoming messages are reaching the platform again, the Virtual Assistant is replying, and the messages delayed during the disruption have been processed. Our infrastructure provider has not yet closed its incident, so we continue to monitor closely.
  • InvestigatingUTC
    One of our infrastructure providers is experiencing degraded function execution. As a result, incoming messages are being delayed before they reach the platform, the Virtual Assistant is not replying while the delay lasts, and replies sent by agents from the CRM panel are also delayed. No messages are lost: they are queued and will be processed once the provider recovers. Our team is monitoring the provider's incident closely. We apologize for the inconvenience.
Service disruption — Virtual Assistant & CRM Panel (third-party provider)
ResolvedMajor outage5 hours 17 minutes
  • ResolvedUTC
    This incident has been resolved. Our infrastructure provider confirmed that the underlying issue was fixed on their end, and the service has been operating normally since: incoming messages are reaching the platform, the Virtual Assistant is replying, and agents can send replies from the CRM panel. Messages that were delayed during the incident have since been processed. We apologize for the inconvenience and thank you for your patience.
  • MonitoringUTC
    Service is recovering. Messages are reaching the platform again, the Virtual Assistant is replying, and agents are able to send replies from the CRM panel. Some delays may still occur while pending messages are processed. We are monitoring closely and will post a final update once full recovery is confirmed.
  • UpdateUTC
    The impact is broader than initially reported. The outage at one of our infrastructure providers is affecting the entire messaging pipeline: incoming messages are not reaching the platform, the Virtual Assistant is not able to reply, and agents cannot send replies to guests from the CRM panel. Our team is working to restore normal service as soon as possible, and we will post a new update as soon as we have more information. We apologize for the inconvenience.
  • InvestigatingUTC
    One of our infrastructure providers is currently experiencing an outage. As a result, the Virtual Assistant is not able to reply to incoming messages. Our team is aware and working to restore normal service as soon as possible. We will share an update as soon as we have more information. We apologize for the inconvenience.

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