Delays in WhatsApp message processing
Resolved·Degraded performance·1 hour 23 minutesOctober 10, 20262:003:23 PMUTC
Affected
Asistente Virtual
Degraded performance from 2:00 PM to 3:23 PM
Panel CRM
Degraded performance from 2:00 PM to 3:23 PM
·
- Resolved · UTC
Our follow-up checks confirm that WhatsApp message processing and Virtual Assistant replies have recovered. The delayed messages we were tracking have been processed, and recent replies have been confirmed delivered. This incident is now resolved. Thank you for your patience.
- Monitoring · UTC
Our latest checks show that incoming WhatsApp messages and Virtual Assistant replies are processing normally again. The delayed messages we were tracking have been processed, and recent replies have been confirmed delivered. We are monitoring recovery and checking for any remaining delays before marking this incident resolved. Thank you for your patience.
- Investigating · UTCWe are investigating delays affecting incoming WhatsApp messages and Virtual Assistant replies. Some messages are waiting to be processed, which may cause conversations in the CRM panel to update late. Delays were observed from approximately 14:00 UTC on October 10, 2026. In the cases reviewed, waiting times exceeded 20 minutes. Processing has partially resumed, but our latest checks still show messages waiting to be processed; full recovery has not been confirmed. The CRM panel remained accessible during our checks. The cause of the processing delays is still under investigation. We apologize for the inconvenience.