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nov 2026

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oct 2026

Demoras en el procesamiento de mensajes de WhatsApp
ResueltoRendimiento degradado1 hora 23 minutos
  • ResueltoUTC

    Nuestras comprobaciones de seguimiento confirman que el procesamiento de mensajes de WhatsApp y las respuestas del Asistente Virtual se han recuperado. Los mensajes retrasados que estábamos monitoreando han sido procesados, y se ha confirmado la entrega de las respuestas recientes. Este incidente ahora está resuelto. Gracias por su paciencia.

  • SupervisandoUTC

    Nuestras últimas comprobaciones muestran que los mensajes entrantes de WhatsApp y las respuestas del Asistente Virtual se están procesando con normalidad nuevamente. Los mensajes retrasados que estábamos monitoreando ya se han procesado, y se ha confirmado la entrega de las respuestas recientes. Estamos supervisando la recuperación y verificando si quedan retrasos pendientes antes de marcar este incidente como resuelto. Gracias por su paciencia.

  • InvestigandoUTC

    Estamos investigando retrasos que afectan a los mensajes entrantes de WhatsApp y a las respuestas del Asistente Virtual. Algunos mensajes están esperando a ser procesados, lo que puede causar que las conversaciones en el panel del CRM se actualicen con retraso. Se observaron retrasos desde aproximadamente las 14:00 UTC del 10 de octubre de 2026. En los casos revisados, los tiempos de espera superaron los 20 minutos. El procesamiento se ha reanudado parcialmente, pero nuestras últimas comprobaciones siguen mostrando mensajes a la espera de ser procesados; aún no se ha confirmado la recuperación total. El panel del CRM permaneció accesible durante nuestras comprobaciones. La causa de los retrasos en el procesamiento sigue bajo investigación. Pedimos disculpas por las molestias ocasionadas.

sep 2026

Service disruption — Virtual Assistant & CRM Panel (third-party provider)
ResueltoInterrupción grave5 horas 50 minutos
  • ResueltoUTC
    This incident has been resolved. Our infrastructure provider confirmed at 21:17 UTC that the underlying issue was fixed on their end, and our messaging pipeline has been operating normally since 18:09 UTC (15:09 Argentina time): incoming messages are reaching the platform immediately, the Virtual Assistant is replying, and agents can send replies from the CRM panel. All messages delayed during the two disruption windows (16:16–16:40 UTC and 17:51–18:09 UTC) were processed. We apologize for the inconvenience and thank you for your patience.
  • ActualizarUTC
    Our infrastructure provider reports that a fix has been deployed on their side and that they are monitoring to confirm the system is fully operational. Since 18:09 UTC (15:09 Argentina time) our messaging pipeline has been operating normally, with no further delays: incoming messages are reaching the platform immediately, the Virtual Assistant is replying, and agents can send replies from the CRM panel. We will keep this incident in monitoring until the provider confirms full resolution, and will post a final update then.
  • SupervisandoUTC
    Service has recovered again and all messages delayed during the disruption have been processed. Today the messaging pipeline was interrupted during two windows: 16:16–16:40 UTC and 17:51–18:09 UTC (13:16–13:40 and 14:51–15:09 Argentina time). Incoming messages received during those windows reached the platform late, and the Virtual Assistant replied late. Our infrastructure provider has not yet confirmed full resolution on their side, so we are monitoring closely and will post a final update once they do.
  • InvestigandoUTC
    The disruption at our infrastructure provider has recurred. Incoming messages are again delayed before reaching the platform and the Virtual Assistant is not replying while the delay lasts. Messages are queued, not lost. We are monitoring the provider's incident and will post an update as soon as service recovers.
  • SupervisandoUTC
    Service has recovered: incoming messages are reaching the platform again, the Virtual Assistant is replying, and the messages delayed during the disruption have been processed. Our infrastructure provider has not yet closed its incident, so we continue to monitor closely.
  • InvestigandoUTC
    One of our infrastructure providers is experiencing degraded function execution. As a result, incoming messages are being delayed before they reach the platform, the Virtual Assistant is not replying while the delay lasts, and replies sent by agents from the CRM panel are also delayed. No messages are lost: they are queued and will be processed once the provider recovers. Our team is monitoring the provider's incident closely. We apologize for the inconvenience.
Service disruption — Virtual Assistant & CRM Panel (third-party provider)
ResueltoInterrupción grave5 horas 17 minutos
  • ResueltoUTC
    This incident has been resolved. Our infrastructure provider confirmed that the underlying issue was fixed on their end, and the service has been operating normally since: incoming messages are reaching the platform, the Virtual Assistant is replying, and agents can send replies from the CRM panel. Messages that were delayed during the incident have since been processed. We apologize for the inconvenience and thank you for your patience.
  • SupervisandoUTC
    Service is recovering. Messages are reaching the platform again, the Virtual Assistant is replying, and agents are able to send replies from the CRM panel. Some delays may still occur while pending messages are processed. We are monitoring closely and will post a final update once full recovery is confirmed.
  • ActualizarUTC
    The impact is broader than initially reported. The outage at one of our infrastructure providers is affecting the entire messaging pipeline: incoming messages are not reaching the platform, the Virtual Assistant is not able to reply, and agents cannot send replies to guests from the CRM panel. Our team is working to restore normal service as soon as possible, and we will post a new update as soon as we have more information. We apologize for the inconvenience.
  • InvestigandoUTC
    One of our infrastructure providers is currently experiencing an outage. As a result, the Virtual Assistant is not able to reply to incoming messages. Our team is aware and working to restore normal service as soon as possible. We will share an update as soon as we have more information. We apologize for the inconvenience.

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