WeSpeak - Problemas al enviar mensajes con imágenes – Detalles del incidente

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Problemas al enviar mensajes con imágenes

ResueltoRendimiento degradado2 horas 44 minutos

Afectado

Asistente Virtual

Rendimiento degradado de 2:40 PM a 5:24 PM

Panel CRM

Rendimiento degradado de 2:40 PM a 5:24 PM

  • ResueltoUTC

    Este incidente ha sido resuelto.

  • SupervisandoUTC
    > We have identified the cause of the issue on the WhatsApp messaging provider (Meta) and are seeing a gradual recovery: sending messages with images —from the Virtual Assistant and the CRM Panel— is now working in most cases. We continue to monitor until full normalization is confirmed. Text-only messages were never affected.
  • InvestigandoUTC
    > We are investigating an issue that prevents sending messages containing images over WhatsApp, both from the Virtual Assistant and the CRM Panel. Text-only messages are not affected. The issue originates with the WhatsApp messaging provider (Meta), which is intermittently failing to download the attached images. We are working to mitigate the impact and restore the service.