WeSpeak - Issues sending messages with images – Incident details

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Issues sending messages with images

ResolvedDegraded performance2 hours 44 minutes

Affected

Asistente Virtual

Degraded performance from 2:40 PM to 5:24 PM

Panel CRM

Degraded performance from 2:40 PM to 5:24 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC
    > We have identified the cause of the issue on the WhatsApp messaging provider (Meta) and are seeing a gradual recovery: sending messages with images —from the Virtual Assistant and the CRM Panel— is now working in most cases. We continue to monitor until full normalization is confirmed. Text-only messages were never affected.
  • InvestigatingUTC
    > We are investigating an issue that prevents sending messages containing images over WhatsApp, both from the Virtual Assistant and the CRM Panel. Text-only messages are not affected. The issue originates with the WhatsApp messaging provider (Meta), which is intermittently failing to download the attached images. We are working to mitigate the impact and restore the service.