WeSpeak - Issues sending messages with images – Incident details

All systems operational

Issues sending messages with images

Resolved
Major outage
Started about 2 months agoLasted about 3 hours

Affected

Asistente Virtual

Major outage from 2:40 PM to 5:24 PM

Panel CRM

Major outage from 2:40 PM to 5:24 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We have identified the cause of the issue on the WhatsApp messaging provider (Meta) and are seeing a gradual recovery: sending messages with images —from the Virtual Assistant and the CRM Panel— is now working in most cases. We continue to monitor until full normalization is confirmed. Text-only messages were never affected.

  • Investigating
    UTC
    Investigating

    We are investigating an issue that prevents sending messages containing images over WhatsApp, both from the Virtual Assistant and the CRM Panel. Text-only messages are not affected. The issue originates with the WhatsApp messaging provider (Meta), which is intermittently failing to download the attached images. We are working to mitigate the impact and restore the service.