WeSpeak - Issues sending messages with images – Incident details

All systems operational

Issues sending messages with images

Resolved
Degraded performance
Started 3 months agoLasted about 3 hours

Affected

Asistente Virtual

Degraded performance from 2:40 PM to 5:24 PM

Panel CRM

Degraded performance from 2:40 PM to 5:24 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring
    > We have identified the cause of the issue on the WhatsApp messaging provider (Meta) and are seeing a gradual recovery: sending messages with images —from the Virtual Assistant and the CRM Panel— is now working in most cases. We continue to monitor until full normalization is confirmed. Text-only messages were never affected.
  • Investigating
    UTC
    Investigating
    > We are investigating an issue that prevents sending messages containing images over WhatsApp, both from the Virtual Assistant and the CRM Panel. Text-only messages are not affected. The issue originates with the WhatsApp messaging provider (Meta), which is intermittently failing to download the attached images. We are working to mitigate the impact and restore the service.